We are committed to providing a high-quality service at all times. However, we accept that sometimes things go wrong. If you are not satisfied with our service, we need you to tell us about it.

We take all complaints very seriously. They provide us with valuable feedback to enable us to improve in all areas of our work.

If you have a complaint, please contact us at [email protected] or on +44 (0)1225 904040

Alternatively, contact the Principal’s Office at [email protected]

  • If you are a student:

Read our complaints policy and procedure for students

Please be aware that, under the student terms and conditions, we don’t discuss complaints with parents/carers unless there’s a welfare issue. We advise parents to encourage their daughter/son to raise the matter with Norland themselves so that any necessary action can be taken.

    • If you are a client of the Norland Agency, Norland Consultancy or any other external stakeholder:

Read our complaints policy and procedure for external stakeholders 



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