Etihad Airways

National airline of the United Arab Emirates

Abu Dhabi, United Arab Emirates

Etihad Airways was established in July 2003 and is the national airline of the United Arab Emirates.

Norland started working with Etihad Airways in 2013 to help meet the needs of travelling families. Together we devised the Flying Nanny training programme, written by Norland, for cabin crew to learn about the needs of children throughout their flying experience.

Flying Nannies are cabin crew who receive additional training, delivered by Norland in Abu Dhabi, in how to understand the experiences families go through whilst travelling and how they can support their needs. Norland has now trained over 1,300 Flying Nannies.

Testimonial from Linda Celestino, VP Guest Services, Etihad Airways

"Etihad Airways, the national airline of the United Arab Emirates, now has more than 1,800 Flying Nannies, approved by Norland College, helping families on flights across our global network of over 100 flights. 

Since the launch in 2013, the Flying Nanny has become a key feature on Etihad Airways’ long haul flights providing support to families and children, creating fun and memorable moments with games and activities.

The course includes training, from the world renowned Norland College, which enables the Flying Nannies to identify different types of behaviour and developmental stages that children go through and how to appreciate the perspective and needs of travelling families.

The course also incorporates a variety of creativity in all elements of training, providing opportunities for the nannies to take ordinary on board service items, along with their Flying Nanny Kit and their knowledge of children, to create inspired moments on board for guests.

They have become a unique selling point for the airline and we know they are appreciated by millions of customers who choose to fly with us year after year. Our partnership has enabled many employees to undergo Norland-approved Flying Nanny training and the college has played a vital role in the needs of our business."

Feedback from Flying Nannies:

"Thank you for agreeing to train us, and inspiring me to be a better Childcarer and even person! I promise to try my very best to have some happy young travellers leave from my aircraft!"

"Claire is very approachable, she smiles all the time and she covered all the sessions in a professional and entertaining way."

"Claire is a very supportive and knowledgeable trainer.  It was a pleasure to cooperate with her."