Student support

The student support service at Norland is here to help you with any of your learning support or pastoral needs. We’re here to help answer any questions you have about the issues that affect you. From referencing journal articles to how to claim Disabled Students’ Allowance, we are here to help support you. 

Student Support Officer

Our Student Support Officers are here as a first point of contact to help you with any questions or address any issues you may have. We offer a completely free, confidential and supportive service that is designed to fit in with your needs. You can ask about almost anything but common enquiries from students include registering with local GP surgeries, how to plan and write essays, requests to speak to a counsellor, information on obtaining extra time and how to bridge the gap between further and higher education. They also give out advice and support on Twitter under the @NorlandSupport account. 


We have a fantastic counsellor who provides private, one-to-one sessions with students upon request. Loneliness, homesickness and stress are normal parts of the university experience and it can often be overwhelming. Similarly, we know that anxiety and depression affect a great many people. Seeking support is a real sign of strength. You are not alone and we can help. Each student is entitled to six free counselling sessions throughout their time at Norland. In addition we work with other charities and organisations to help provide additional support and guidance to students who need someone to talk to. Don’t struggle in silence – we are here for you.  

Disability and Dyslexia Support

We offer a wide range of support to students with specific educational needs and/or disabilities. Our Student Support Officers can work with you to help develop your study skills in one-to-one and small group sessions. We also provide extra time and other reasonable adjustments for students where eligible. We provide help and guidance for students who wish to apply for Disabled Students Allowance (DSA).

Academic Skills Support

As part of the wider umbrella of the student support service we also offer academic skills sessions and special seminars based upon your learning requirements. As part of this process we offer lectures on referencing, essay-writing, journal use and independent study techniques. Our Student Support Officers are here to help you discuss your study goals and achieve them. The things we most often help students with involve: using learning objectives to help guide research, proofreading essays, writing workshops and offering formative feedback to ensure that you know how to take ownership of your learning.

Big White Wall

Big White Wall is an award-winning digital support service that is free for our students to use. It is available online 24 hours a day, 7 days a week. You can use it to help you deal with everything from everyday stresses to major life events.

It’s a safe and anonymous online support and recovery space that you can go to if you’re feeling down, stressed, struggling to cope, or just want to talk to people who understand what you’re going through. It is moderated by trained professionals who are available 24/7 to ensure the safety and anonymity of all members.

Use Big White Wall

1. Visit Big White Wall's website

2. Click on either the ‘register’ or ‘join us’ option and then select the ‘I’m from a university or college’ option

3. Use your Norland email address

Use Big White Wall to:

  • Access support services 24 hours a day, 7 days a week, 365 days a year
  • Express your thoughts and feelings with others who may have a shared experience
  • Join a safe and anonymous peer support community
  • Access resources and learning activities to help you deal with a variety of difficulties and challenges

Things it can’t help you with:

  • Big White Wall does not provide an official diagnosis or medical service. It should be used as a support tool to talk, support, share and learn strategies to cope.

If you would like to talk to someone at Norland, please contact the Student Support team at or

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