Charity Work

Norland and


Tamba - Twins & Multiple Births Association - is the UK's leading multiples charity offering advice and support for families with twins, triplets or more.

In March 2012 Norland Agency was approached by the charity to see if we could offer any assistance to a father of 8 day old triplets whose wife had tragically died following the children’s birth. Norland Agency contacted all Norland Nannies to ask for offers of support for this family. The Agency was overwhelmed by the response and quickly put together a timetable of support. Norland Nannies were able to cover the first 4 weeks of the babies' return from hospital.


“It was the most special time being able to care for those gorgeous little ones, and having left them on Friday I have missed them madly ever since.”

“Working with the triplets was fantastic.  I’ve never been more tired but work like this really reminds me why I got into nannying!”

Many of the nannies who helped care for the children have remained in contact with the father and receive regular updates about the triplets’ progress.

Norland started formally working with Tamba in March 2014 to set up the Helping Hands project. The service offers families with multiples in crisis free support from qualified Norland Nannies who offer their services on a voluntary basis. You can read more about the nannies’ experience of working with families through Helping Hands here.

Norland’s Head of Research, Consultancy and Training Claire Burgess (who also trained at Norland) is an Honorary Consultant for Tamba, regularly contributing to their quarterly magazine ‘Multiple Matters’ and delivering parenting workshops, focused on multiples, to their AGM and to Tamba members (parents of multiples).

By December 2016, Norland Nannies, working on a voluntary basis, had provided 1,968 hours of practical support for families through Helping Hands. Qualified Norland Nannies have supported families facing bereavement, illness (including terminal conditions), severe postnatal depression, mental health issues, feeding and weaning problems, triplets with additional needs, quads, sleep and routine issues.


“In partnership with Norland, we launched Helping Hands – supporting multiple births in crisis project. Very kindly, Norland volunteers offer their time supporting families in crisis, in their own home, for free. In many instances, this has prevented a very serious situation deteriorating even further. Everyone who has been helped by the Norlanders are overwhelmingly positive about their character, manner, expert knowledge and willingness to help.  As an organisation, it has been extremely easy and rewarding to work with the Norland team. Their professionalism is exemplary. Their communication with us and our clients is open and respectful at all times and their knowledge base is first rate.”

Feedback from a family which received help from a norlander

"A nanny arrived from the TAMBA charity. As soon as she walked into the house peace was restored, the babies stopped crying and order was made out of chaos. It was like a twenty-first century Mary Poppins! The nanny stayed for three days, working from 8:30am until about 9:00pm. My sister-in-law accepted the help and was really on the receiving end of an intensive 'Norland' nannying course. Now she knows exactly how to look after the babies to a very high standard. Their mum had trouble accepting health authority professionals such as health visitors and child health specialists: however, she had no problem at all with the nanny due to her tact, discretion and professionalism.

I was deeply touched when I considered that the same type of nanny who is employed by the Royal Family was helping my sister in law to look after our special babies. Thank you so much for sorting us out: I don't know what would have happened without your valuable help and expertise. (All women should do a three year course in childcare at Norland before embarking on motherhood!)"

Norland continues to offer advice and support to TAMBA families through the Helping Hands Project. Information about supporting the Helping Hands appeal can be found here